Whenever we talk to people about call management or the benefits of contact centres, we ask them to forget what they think they know. Instead we ask them to consider one simple question: "How would you like to be treated?"
When your customers and potential customers try to make contact with you, how easy is it for them to get through, and to the right people? How long does it take? How effectively are they dealt with?
Like many businesses, you may find the answers are far from clear. Thankfully, this is where Atia can help.
By looking at the ways in which you interact with customers, we can implement systems and working practices that will deliver the best possible experience for your customers and the most productive use of time for your people.
We take time to understand your business and how you interact with customers before recommending practical improvements that can be made. And with Atia, you don't need to be running a helpdesk, or operating a "call centre" type environment to benefit. Even a small team handling sales calls in an office can be improved with better call handling disciplines and smoother processes. In some instances, just a few practical changes can make the difference between a disgruntled caller and a delighted new customer.
At the other end of the scale, we have the experience and capabilities to implement a fully integrated contact centre, allowing up to 1,000 users (in the office and at home) to seamlessly handle calls across multiple locations. These state of the art solutions can be used to effectively control and manage customer interactions via the telephone, email and web, as well as providing self-service through simple keystrokes.
Our solutions don't just deliver the best possible experience for your customers; they provide instantaneous, detailed information, allowing you to accurately determine the productivity of teams and individual users.
"It's five times more expensive to find a new customer than to keep an existing one".
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