Find out more
For more information on our services and pricing please complete this form.
Installation
The installation process is a multi-stage event that starts with initial client contact and ends with the Projects Team passing ongoing management of the client to the Support Team.
Site survery & Statement of Work
This process incorporates a full technical site survey, detailed analysis of the clients exact requirements and compilation of a Statement of Work. The Project Manager will work very closely with the client in the run up to the installation of the new telephony system to ensure that the clients requirements are accurately captured and expectations correctly set. The Project Manager’s findings are incorporated into the Statement of Work. The Statement of Work acts as the blueprint for each and every installation, its purpose to identify and clarify the detail pertaining to the installation. Atia Communications engineers use the Statement of Work to guide them through the installation of the new system, while Atia Communications clients use the Statement of Work as a reference point for the exact configured and build of their new system.
Installation
The installation itself typically starts with the installation of the new telephony server(s), either local to the client or at our data centre. Once installed and/or joined to the appropriate domain, the build of the new telephony system is completed, with care taken to add each element as specified in the Statement of Work (such as users, extension numbers and rules for the routing of calls). Devices such as desk phones, analogue adaptors, SIP devices and so forth are deployed next and as to the client’s needs.
Soft launch & training
Once the server(s) are configured for use and all devices deployed, the system can often go live in a ‘soft launch’ capacity. The benefits of this are two-fold: Atia can deliver user training in a live but not business-sensitive environment, plus the users can learn about the system and find their way in a controlled situation.
Go live
Upon completion of the user training and at a suitable time to complement the client’s business needs, the new system will go live. Typically this would be timed just after close of business for that day but can be at any point during the working day or even prior to opening in the morning. Atia Communications will remain onsite for a predetermined length of time after the new system is implemented to assist the users with any queries they may have and generally be on hand to help should it be required.
Completion & support
Upon completion of the installation, a Customer Acceptance Form is signed by the client to confirm completion of the installation and of the tasks detailed in the Statement of Work. Once the installation is complete, with all tasks actioned, the Project Manager will formally hand the client across to the Atia Communications Support Team to manage from that point onwards.
