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Terms of business.

Clear and simple business terms and conditions.

1. Definitions

1.1 In this Agreement, the following words will have the following meanings:

  • "Agreement" means these terms and conditions and the Order;
  • "Customer" means the person to whom Atia is to supply the System identified in the Order;
  • "Atia" means Atia Solutions Ltd a company incorporated under the laws of England and Wales (registered number 5571441) whose registered office is at Hayvenhursts Chartered Accountants, Fairway House, Links Business Centre, St Mellons, Cardiff, CF3 0LE;
  • "Equipment" means the software and hardware set out in the Order;
  • "Intellectual Property Rights" means patents, trade and service marks (whether registered or unregistered), registered designs, design rights, database rights, copyrights, know-how, rights in inventions, any applications for any of the above and any other intellectual property or other rights or any other similar rights in any jurisdiction in the world;
  • "Order" means the order which is attached to this Agreement and signed for and on behalf of each party;
  • "Price" means the price payable by the Customer as set out in the Purchase Order;
  • "Site" means the Customer's premises as identified in the Purchase Order;
  • "Software" means any third party software and / or any other products or software provided by Atia as specified in the Purchase Order;
  • "System" means the Software and the Equipment;

2. Licence of the software

2.1 Atia will supply the Software and any applicable user documentation to the Customer on the licence terms and conditions of any third party supplier. The third party supplier's licence terms and conditions will be a contract between the third party supplier and the Customer under which the Customer will be granted a right to use the third party software.

2.2 Atia will supply the Software to the Customer and Atia grants to the Customer a non-exclusive, non-transferable licence to use the Software and any applicable user documentation at the Site for the internal business purposes of the Customer on the terms and conditions of this Agreement. If the Customer receives any revisions, updates or upgrades of the Software under any maintenance agreement, the licence of the Software in this clause will include a licence of any such revisions, updates or upgrades.

2.3 The Customer may only make copies of the Software as necessary for its incidental use of the Software and for archival or back-up purposes. Any such copies will be clearly marked with the appropriate copyright notice and will be subject to the terms and conditions of this Agreement. The Customer will ensure that all copies of the Software are held in a secure place and are obtained for no longer than is reasonable and the Customer will affect and maintain adequate security measures to safeguard the Software from access or use by any unauthorised person.

2.4 The Customer will not without the prior written consent of Atia:

  • 2.4.1 sub-license, distribute, market, exploit or make the Software available to any third party;
  • 2.4.2 use the source code of the Software or modify, amend, maintain or enhance the Software;
  • 2.4.3 allow any third party to have access to or to use the Software and the Customer will not use the Software on behalf of or for the benefit of any third party (including for the provision of commercial timesharing, rental or bureau services);
  • 2.4.4 reverse engineer, decompile or disassemble the program code or any other part of the Software except to the extent required to be permitted by law;
  • 2.4.5 charge or otherwise deal in or encumber the Software; or
  • 2.4.6 delete, remove or in any way obscure proprietary notices on any copy of the Software.

2.5 Atia shall be entitled to inspect, at any time during office hours, the Customer's records relating to the use of the Software and Atia shall be entitled, at any time during office hours, to enter onto the Customer's premises in order to monitor the Customer's use of the Software to satisfy itself that terms of this Agreement are being complied with.

2.6 Save to the extent set out in this clause 2, or as may otherwise be required to be permitted by law, the Customer is strictly forbidden from using the Software in any other circumstances.

3. Equipment

3.1 Atia will deliver the Equipment to the Site or such other address the Customer notifies to Atia prior to the date of this Agreement.

3.2 Delivery of the Equipment shall be deemed to take place at the time when the item of Equipment is delivered to the Customer's address. The risk in each item of the Equipment will pass to the Customer on delivery or on payment for that item whichever is the earlier. It will be the responsibility of the Customer to insure the Equipment on the passing of risk.

3.3 Property in the Equipment will remain with Atia at all times until Atia receives full payment of the Price under this Agreement.

3.4 Until property in the Equipment has passed, the Customer is in possession of the Equipment in a fiduciary capacity and will:

  • 3.4.1 not part with possession of the Equipment;
  • 3.4.2 take proper care of the Equipment and take all reasonable steps to prevent any damage to or deterioration of it; and
  • 3.4.3 keep the Equipment free from any charge, lien or other encumbrance;

3.5 If Atia is unable to deliver any Equipment due to an act or omission of the Customer, Atia will store such Equipment at its own risk but the cost of such storage and of any insurance will be borne by the Customer.

4. Maintenance

4.1 No support or maintenance for the System will be provided by Atia unless the Customer has entered into a separate support or service level agreement with Atia.

4.2  Support services and maintenance agreements are for a minimum contract term of 12 months, unless specified in writing by Atia, and or at the request of the customer, and agreed in writing by Atia.

4.3 If the Customer has not entered into a separate support or service level agreement with Atia, Atia will, on the written request of the Customer, use its reasonable endeavours to supply the Customer with updates and upgrades to the Software at such prices to be determined by Atia.

5. Installation, training and consultancy

5.1 The Customer will install the System at the Site unless otherwise set out in the Order.

5.2 Atia may provide the Customer with the number of days training set out in the Order at the Site. Any additional training required by the Customer which Atia agrees to provide will be carried out by Atia at such prices to be determined by Atia.

5.3 Atia will provide the consultancy services set out in the Order with reasonable skill and care. Any additional consultancy services required by the Customer which Atia agrees to provide will be carried out by Atia at Atia' standard time and material rates which Atia may amend from time to time.

6. Intellectual property rights

6.1 The Intellectual Property Rights in the Software and any user documentation will remain the property of Atia.

6.2 On payment of all of the Price, Atia will indemnify the Customer against any damages (including costs) that may be awarded by a court to a third party or agreed to be paid to any third party by Atia in respect of any claim or action that the use of the Software by the Customer as permitted under this Agreement infringes any Intellectual Property Rights of such a third party effective in the United Kingdom (an "Intellectual Property Infringement") provided that the Customer:

  • 6.2.1 gives Atia notice of any Intellectual Property Infringement as soon as reasonably practical if the Customer becomes aware of the same;
  • 6.2.2 gives Atia the sole conduct of the defence to or settlement of any claim or action in respect of an Intellectual Property Infringement and does not at any time admit liability or otherwise settle or compromise or attempt to settle or compromise the said claim or action except upon the express instructions of Atia;
  • 6.2.3 acts in accordance with Atia' reasonable instructions and gives to Atia such assistance as Atia shall reasonably require in respect of the conduct of the said defence or settlement; and
  • 6.2.4 does not act in any way which may be prejudicial to the defence or settlement of any claim.

6.3 Atia shall have no liability to the Customer under the indemnity in clause 6.2 if the Intellectual Property Infringement has been caused by:

  • 6.3.1 any breach of the Customer's obligations under this Agreement;
  • 6.3.2 any correction or modification of the Software performed by a person other than Atia; or
  • 6.3.3 the Customer's failure to use any corrective update or the most recent version of the Software.

6.4 If at any time it is alleged that the Software infringes the Intellectual Property Rights of any third party or if in Atia' reasonable opinion such an allegation is likely to be made, Atia may at its option and at its own expense:

  • 6.4.1 modify or replace the Software without detracting from the overall performance of the Software, so as to avoid the infringement; or
  • 6.4.2 procure for the Customer the right to continue to use the Software.

7. Price and payment

7.1 Unless otherwise set out in the Order, the Customer will pay Atia the Price within 30 days of the date of the invoice which may be raised on the date of the installation (if Atia is carrying out installation) or on the date of delivery (if Atia is not carrying out installation).

7.2 The Customer will pay Atia for any other sums due or owing to Atia under this Agreement within 30 days of the date of the applicable invoice.

7.3 The Customer will pay Atia on demand interest on any part of the Price not paid on the due date of payment at the rate of 4% above the base rate of Barclays Bank PLC from time to time from the due date for payment until receipt by Atia of the full amount in cleared funds (including any accrued interest) whether before or after judgment.

7.4 All the Prices are exclusive of any VAT and other sales taxes which the Customer will pay Atia in addition.

7.5 If the Customer fails to make any payment in accordance with this Agreement, Atia may, in addition to its rights to terminate this Agreement, suspend the performance (without liability) of any or all of its obligations under this Agreement until it has received payment in full of the outstanding sum.

8. Warranty

8.1 The Customer assumes the responsibility for the selection of the System to achieve its intended results.

8.2 Atia warrants that the Software will, on the date of delivery and for a period of 60 days thereafter, when properly used in accordance with this Agreement and in accordance with any instructions or directions issued by Atia from time to time, perform substantially in accordance with the user documentation for the Software.

8.3 The warranty set out in clause 8.3 will only apply if no alterations have been made to the Software by any person other than Atia.

8.4 Atia will have no liability or obligations under the warranty set out in clause 8.3 other than to use its reasonable endeavours to correct the Software if the Customer has notified Atia within the warranty period that the Software does not substantially comply with the user documentation. The foregoing states the entire liability of Atia, whether in contract or tort, for defects or errors in the Software.

8.5 Atia warrants that it will use its reasonable endeavours to ensure that no computer viruses, or similar items have been, or will be, introduced by it into the Software.

8.6 Atia will have no liability for any errors or defects in any of the Equipment, Atia may at its discretion assign to the Customer the benefit of any warranties Atia receives in relation to that Equipment from the manufacturer of that Equipment

8.7 If Atia incurs any costs or expenses in remedying or attempting to remedy a defect or error in the System notified to it by the Customer, and such defect or error is found not to be caused by or attributable to any breach of warranty, Atia will be entitled to receive payment from the Customer for any work carried out by Atia at Atia' time and material rates as may be amended from time to time.

8.8 Except as expressly set out in this Agreement, all terms and conditions, warranties and representations expressed or implied by statute, common law or otherwise (including without limitation the implied warranties of satisfactory quality and fitness for purpose) are hereby excluded to the fullest extent permitted by law.

9. Liability

9.1 Nothing in this Agreement excludes or limits Atia' liability for death or personal injury caused by its negligence or for its fraud or for any liability which it is not permitted to be excluded or limited by law.

9.2 Subject to clause 9.1, Atia has no liability for the quality and performance of the Software or any Equipment manufactured by a third party and unless the Customer has entered into a support agreement with Atia, the Customer will be liable for the cost of any necessary services, repair or correction of the Third Party Software and any Equipment manufactured by a third party.

9.3 Subject to clause 9.1, Atia shall not be liable to the Customer under this Agreement in any circumstances including without limitation arising from its negligence, any of its other tortious acts, any breaches of this Agreement, or under any indemnity set out in this Agreement or in contract, tort or otherwise:

  • 9.3.1 for any loss of revenue, loss of business, loss of contracts or loss of profits or any loss of anticipated savings or loss of goodwill (whether or not direct or indirect);
  • 9.3.2 for any consequential loss (whether or not direct or indirect);
  • 9.3.3 for any wasted or lost management time or time of other employees (whether or not direct or indirect); or 9.3.4 for any indirect, special or incidental loss in any way whatsoever.

9.4 Subject to clause 9.1, the entire liability of the Supplier in contract, tort or otherwise howsoever arising out of, under or in connection with this Agreement including any legal costs will be limited to the Price.

10. Customer's obligations

10.1 The Customer acknowledges that Atia will be relying on the Customer's cooperation to perform its obligations under this Agreement. The Customer agrees to cooperate with Atia so as not to hinder or prevent the performance by Atia of any of its obligations under this Agreement.

10.2 Without limitation to the generality of clause 10.1 the Customer will:

  • 10.2.1 permit Atia such access during normal working hours to the Site that is necessary for Atia to perform its obligations under this Agreement; and
  • 10.2.2 provide Atia, free of charge, with the facilities and assistance Atia reasonably requires to perform its obligations under this Agreement.

11. Termination

11.1 This Agreement may be terminated forthwith by either party giving to the other written notice in the event that:

  • 11.1.1 the other party has committed a material breach of this Agreement and where capable of remedy has failed to remedy it within 30 days of notice to do so having been given by the terminating party;
  • 11.1.2 the other party is unable to pay its debts as they fall due or is deemed to be unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or if the other party ceases or threatens to cease to trade, or if the other party makes an assignment for the benefit of, or a composition with its creditors or other arrangement of similar import or has a receiver, administrative receiver, administrator or a similar officer is appointed over all or a substantial part of its assets or if a petition is presented or an order is made by a court of competent jurisdiction or an effective resolution is passed for winding up of the other party otherwise than for the purpose of a bona fide reconstruction or amalgamation on terms previously approved in writing by the terminating party;
  • 11.1.3 any event similar or analogous to the events set out in clause 11.1.2 occurs to the other party in any jurisdiction.

11.2 Atia may terminate this Agreement forthwith by giving the Customer notice in writing if the Customer has not paid any sums due under this Agreement within 30 days of the due date of payment.

11.3 The Customer may terminate the agreement by giving 3 full calendar months notice in writing to Atia.  Atia are not liable for any reimbursement to the customer of fees charged in relation to this agreement.

11.4 The customer may terminate the agreement with 1 months notice, if the anniversary of the agreement is within 1 month.

11.5 The Customer is liable for any charges deemed reasonable by Atia, if this agreement is terminated prior to the anniversary of the original agreement.

11.6 Subject to clauses 11.7 and 11.8, each party's further rights and obligations cease immediately on termination of this Agreement, but termination does not affect a party's accrued rights and obligations at the date of termination.

11.7 Notwithstanding the termination of this Agreement clauses 6.1, 9, 11, 13, 14 and 18 of this Agreement will remain in full force and effect.

11.8  Within 10 (ten) days of the termination of this Agreement the Customer will deliver up to Atia the Software and all copies of all and any part of it and will certify in writing to Atia that none of the Software and no copies or reproductions of all or part of it have been retained by the Customer or another person.

12. Force majeure

12.1 If a party (the "Affected Party") is prevented, hindered or relayed from or in performing any of its obligations under this Agreement by a Force Majeure Event, the Affected Party's obligations under this Agreement are suspended while the Force Majeure Event continues and to the extent that it is prevent, hindered or delayed.

12.2 In clause 12.1, "Force Majeure Event" means an event beyond the reasonable control of the Affected Party including, without limitation, strike, lock-out, labour dispute, (but excluding strikes, lockouts and labour disputes involving employees of the Affected Party) act of God, war, riot, civil commotion, malicious damage (but excluding malicious damage involving the employees of the Affected Party) compliance with a law or governmental order, rule regulation or direction, accident, fire, flood and storm.

13. Confidentiality

13.1 In clause 13, "Confidential Information" means all information disclosed (whether in writing, orally or by another means and whether directly or indirectly) by a party (the "Disclosing Party") to the other party (the "Receiving Party") whether before or after the date of this Agreement including, without limitation, information relating to the Software or to the Disclosing Party's products, operations, processes, plans or intentions, product information, customers know-how, design rights, trade secrets, market opportunities and business affairs.

13.2 The Receiving Party will:

  • 13.2.1 not use Confidential Information for a purpose other than the performance of its obligations under this Agreement; and
  • 13.2.2 not disclose Confidential Information to a person except with the prior written consent of the Disclosing Party or in accordance with clauses 13.3 and 13.4.

13.3 The Receiving Party may disclose Confidential Information to any of its directors other officers, employees, professional advisors, contractors and customers (a "Recipient") to the extent that disclosure is reasonably necessary for the purposes of this Agreement or (in the case of the Customer) to the use of the Software.

13.4 The Receiving Party will ensure that a Recipient is made aware of and complies with the Receiving Party's obligation of confidentiality under this Agreement as if the Recipient was a party to this Agreement.

13.5 Clauses 13.2 and 13.4 do not apply to Confidential Information which:

  • 13.5.1 is at the date of this Agreement, or at any time after that date becomes, publicly known other than by the Receiving Party's or Recipient's breach of this Agreement;
  • 13.5.2 can be shown by the Receiving Party to the Disclosing Party's reasonable satisfaction to have been known by the Receiving Party before disclosure by the Disclosing Party to the Receiving Party; or
  • 13.5.3 is required by law to be disclosed by the Disclosing Party.

14. General

14.1 A variation of this Agreement is valid only if it is in writing and signed by or on behalf of each party.

14.2 The failure to exercise or delay in exercising a right or remedy provided by this Agreement or by law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies. No single or partial exercise of a right or remedy provided by this Agreement or by law prevents further exercise of the right or remedy or the exercise of another right or remedy.

14.3 Except where this Agreement provides otherwise the rights and remedies contained in this Agreement are cumulative and not exclusive of rights or remedies provided by law.

14.4 If any provision of this Agreement is held to be illegal, invalid or unenforceable in whole or in part, this Agreement shall continue to be valid as to its other provisions and the remainder of the affected provision.

15. Assignment

15.1 Neither party may assign or transfer or purport to assign or transfer any of its rights or obligations under this Agreement without obtaining the other party's prior written consent.

16. Notices

16.1 A notice or other communication under or in connection with this Agreement will be in writing and may be delivered personally or sent by first class post or by fax to the address set out on the Order or such other address as may be notified by either party from time to time.

16.2 In the absence of evidence of earlier receipt, a notice or other communication is deemed given:

  • 16.2.1 if delivered personally, when left at the address referred to in clause 16.1;
  • 16.2.2 if sent by mail two days after posting it; and
  • 16.2.3 if sent by fax, when clearly received in full.

17. Entire agreement

17.1 This Agreement contains the entire agreement and understanding of the parties and supersedes all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of this Agreement and will apply in place of and prevail over any terms or conditions contained or referred to in any documentation submitted by the Customer or in any correspondence between the parties. Each of the parties acknowledges and agrees that it does not enter into this Agreement on the basis of and does not rely, and has not relied upon, and shall have no remedy in respect of, any statement or representation or warranty or other provision made, given or agreed to by the other party to this Agreement (whether negligently or innocently made) except those expressly repeated or referred to in this Agreement and the only remedy available in respect of any misrepresentation or untrue statement made to it shall be a claim for breach of contract under this Agreement. Nothing in this clause shall operate to limit or exclude liability for fraud.

17.2 If these terms and conditions conflict with any terms in the Order, the terms in the Order will prevail.

18. Governing law and jurisdiction

This Agreement is governed by, and will be construed in accordance with, English law. The parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts.

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