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Unified Communications Applications
Our Unified Communications systems can be applied to numerous applications and environments with great effect.
The variety of tools available in our Unified Communications systems means their applications as a communications tool are endless. Here are some of the ways our customers are using Unified Communications:
Business telephone systems: Many of our smaller clients simply use Unified Communications with great effect as their business telephone system. They find they save money on support, line charges and making calls and using the built in tools available with our software, actually improve customer service and experience.
Business communications systems: Our larger clients are using a multitude of the features available with Unified Communications as the basis for all their communications, from simple telephone calls, to faxing, live messaging, conference calling and live chat to keep in touch with staff, teams and customers across the company whether that be on one site or numerous sites around the World. The same Unified Communications software can handle a team of ten thousand as easily as it can handle a team of ten. Being IP based means the cost savings means huge savings can be made from the very first day of deployment.
Contact centres: The scalability of a Unified Communications solution means even the largest contact centres can benefit. With new users able to be deployed in minutes using easy to use software, and a full support guarantee from Atia Communications, Unified Communications is the future of call centres.
Integration to 3rd party systems: Unified Communications is more than just a communications system. Our team of developers often integrate installations into 3rd party systems with great effect, for example storing recorded telephone conversations in 3rd party project management software, or recording call data into management software for reports.
Atia Communications will advise you on how best to use your Unified Communications installation and the cost savings that can be achieved. Contact us today.
